Resolving SmartMetal NFT Activation Issues

• The device camera locks onto the QR code too quickly, resulting in a poor scan. 
• An error message appears: "Activation error - as.connector.getChainid is not a function." 
• Activation fails on the first attempt but may succeed after rescanning.

• Suboptimal lighting conditions (e.g., glare or shadows). 
• Incorrect positioning of the QR code within the camera’s frame. 
• Device-specific issues, such as outdated camera software or hardware limitations. 
• User scanning technique.

1. Optimize Scanning Conditions: 
   • Ensure the QR code is scanned in a well-lit environment, free from glare or shadows. 
   • Clean your device’s camera lens to avoid obstructions.
2. Rescan the QR Code: 
   • Position the QR code fully within the camera’s frame, keeping your device steady. 
   • Retry the scan if the error occurs.
3. Verify Device Compatibility: 
   • Confirm that your device’s camera and software are updated to the latest version. 
   • Use a compatible device as specified in the [VERI SmartMetal NFT Activation Guide].
4. Test Activation: 
   • After rescanning, verify that the activation completes successfully.

• Hold the device 6–12 inches from the QR code for optimal focus, vary the distance until success.
• Avoid scanning in low-light conditions or with reflective surfaces nearby. 
• If the error persists after multiple attempts, note the error message and your device details for support.

• The exact error message.  
• Your device type and operating system version.  
• A description of the scanning environment.

Click on the headset icon in the upper right corner of VeriDAO.io or go to https://veridao.freshdesk.com/ 

• [How do I use the Manual Activation process?] 
• [Troubleshooting QR Code Scanning Issues] 
• [Device Compatibility for VERI SmartMetal NFT Activation]